Service Quality Evaluation Method of City Shared Bicycles Based on SERVQUAL Model

نویسندگان

چکیده

Bicycle sharing is an effective way to solve the problem of residents’ last mile travel. Based on SERVQUAL model. Build a service quality evaluation index system and model for shared bicycles. Taking Harbin’s bicycle as example, quantitative bicycles was carried out, existing problems were identified targeted improvement strategies proposed. The research results can provide scientific basis improving city services.

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ژورنال

عنوان ژورنال: E3S web of conferences

سال: 2021

ISSN: ['2555-0403', '2267-1242']

DOI: https://doi.org/10.1051/e3sconf/202123603022